09 Which of the following is the first step in the scientific method of problem-solving? 1. formation of hypothesis 2. verification of hypothesis 3. problem awareness 4. collection of relevant information

11 Which of the following characteristics is the hall mark of the problem-solving approach? 1. there is usually one approach for getting the right answer 2. the problem is based on only one principle topic 3. there is an implicit hint given in the problem statement 4. the problem is original

13 Which of the following does not deter problem-solving? 1. insight 2. mental sets 3. entrenchment 4. fixation